Railroad contacts
Amtrak
Customer service | 800-USA-RAIL (1-800-872-7245)
Emergency contact | Amtrak Police 800-331-0008
CSX Transportation
Emergency contact: 800-232-0144
Hartford Line
Customer Service | 877-CTrides (1-877-287-4337)
Emergency contact | 866-HLS-TIPS (1-866-457-8477)
New England Central Railroad
Emergency contact | 866-527-3499
Pan Am Southern
Emergency contact | 800-955-9208
Pioneer Valley Railroad
Emergency contact | 413-568-6426
Other contacts
MassDOT Rail and Transit Division
Phone | 1-857-368-4636
Contact MassDOT using their [Contact Form]
In our region, MassDOT / the MassDOT Rail and Transit Division is
- the state sponsor, along with CTDOT and VTrans, of the Amtrak Vermonter service,
- the state sponsor, along with CTDOT, of the Amtrak Valley Flyer service and the Amtrak-operated service on the Hartford Line,
- the owner of the Connecticut River Main Line, which runs north-south through the region, and
- the owner of the station platforms in Greenfield and Northampton
Federal Railroad Administration (FRA)
A safety related complaint can be submitted to the FRA using this link —
Federal Railroad Administration Alleged Violation Reporting Form
Trains In The Valley Contacts
To connect with us please use this [Contact Form]
Alternatively can reach us by email or phone.
email | contact a t trainsinthevalley d o t org
phone | 413-341-0123
Note that we are also active on Facebook on this page — Trains In The Valley
Page last updated: January 29, 2023
Page last reviewed: July 18, 2022