If you have a question, concern, or comment about train or bus service in our region, the best way to get a response is to contact the agency responsible for that service directly.

This page lists the appropriate transit providers and explains when and why you might want to contact each one.

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Passenger Rail

Amtrak

Website | amtrak.com
Contact information
Phone | 800-USA-RAIL (800-872-7245)
Emergency contact | Amtrak Police 800-331-0008 

CTrail Hartford Line

Website | hartfordline.com
Customer service
Contact Form
Phone | 877-CTrides (1-877-287-4337)
Emergency contact | 866-HLS-TIPS (1-866-457-8477) 

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Regional bus services

Franklin County Transit Authority

Website | frta.org
Contact Form
Complaint Form
Phone | 413-774-2262

Pioneer Valley Transit Authority

Website | pvta.com
Contact information
Contact Form
Phone | 413-781-7882

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Intercity bus services

Peter Pan Bus Lines

Website | peterpan.com
Contact information
Contact form
Phone | 413-523-7100

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Greyhound Lines

Website | greyhound.com
Contact information
Contact form
Phone | 800-231-2222

Page last updated: December 30, 2025
Page last reviewed: December 30, 2025