This page has been written for people in western Massachusetts who are interested in using the new Hartford Line service. For more general information please visit the Hartford Line website.
The Hartford Line is a regional passenger rail service between New Haven, CT and Springfield, MA with intermediate stops in Wallingford, Meriden, Berlin, Hartford, Windsor, and Windsor Locks.
The new service increases the number of weekday trains serving the corridor from 12 to 34 and reduce travel time between Springfield and New Haven to as short as 81 minutes.
Any ticket (Amtrak or CTrail) may be used on any Hartford Line train between Springfield and New Haven including intermediate stations.
Amtrak trains operating on the corridor will be able to reach speeds of up to 110 mph on portions of track between Hartford and Meriden.
Connections are available at New Haven Union Station for:
- Amtrak | Northeast Regional
- Amtrak | Acela Express
- Metro North | New Haven Line
- CTDOT | Shoreline Line East
Schedule | eff. June 16, 2018
Hartford Line timetable | PDF download
Schedules | Hartford Line
Tickets | One Ticket, Any Train (*)
Any ticket may be used on any Hartford Line train between Springfield and New Haven including intermediate stations.(*)
This means that Amtrak tickets will be accepted on CTrail trains and CTrail Hartford Line tickets will be accepted on Amtrak trains — except the Vermonter (Amtrak trains 54, 55, 56, and 57).
Hartford Line tickets can be purchased from the CTrail ticket vending machines located at each each station — except at Windsor and Windsor Locks, where there are no ticket machines at the moment.
At Springfield Union Station the CTrail ticket machines are currently located at the north end of the concourse near the main waiting room.
(*) A note about Amtrak-issued tickets
If you are traveling between Springfield and New Haven on the Hartford Line — if possible, we recommend that you purchase your ticket from a CTrail ticket vending machine — not from Amtrak.
An Amtrak-issued ticket is valid for travel on any CTrail trains but it would appear that it can only be used for travel on the specific Amtrak train listed on the ticket — a CTrail-issued ticket is valid for travel on all CTrail and all Amtrak trains on the Hartford Line.
Also, some tickets purchased from Amtrak for travel between Springfield and New Haven will be more expensive than tickets purchased from a CTrail ticket machine. In particular — tickets purchased onboard, as well as all Discount/Senior and Child tickets.
One-way tickets may also be purchased onboard a CTrail Hartford Line train with a payment of an $3 surcharge. The surcharge is waived for seniors, people with disabilities, and if there is no ticket machine at the station — as example, when boarding at Windsor Locks.
For passengers transferring from the Hartford Line to Metro-North in New Haven, there is no need to enter the station to buy a Metro-North ticket — you can purchase a Metro-North ticket from any Hartford Line ticket machine before you board.
CTrail Hartford Line tickets are valid for 60 days.
Tickets & Fares | Hartford Line
Springfield – Hartford | $6.00
Springfield – New Haven | $12.75
Windsor Locks – Hartford | $3.25
Windsor Locks – New Haven | $10.00
– senior citizens (65 and older) and people with disabilities
Springfield – Hartford | $3.00
Springfield – New Haven | $6.25
Windsor Locks – Hartford | $1.50
Windsor Locks – New Haven | $5.00
Ages 5-11 with an adult – $1 (*)
Under age 5 – Free (*)
(*) up to four children, when traveling with a fare-paying adult.
Weekly, Ten-trip, and Monthly tickets are also available.
Tickets & Fares | Hartford Line
Traveling from Springfield
Springfield Union Station is located at 55 Frank B. Murray St [map]
Tickets | the CTrail Hartford Line ticket vending machines are located at the north end of the station concourse near the main waiting room.
Getting to the Station by Bus | Peter Pan Bus Lines and the Pioneer Valley Transit Authority (PVTA) provide frequent service to/from Springfield Union Station. For bus information click on the Springfield Union Station page.
Parking | the new parking rate at the Union Station Garage (1755 Main St, Springfield) is $5/day. Effective July 1st the new monthly parking rate in this garage will be $65.
Springfield Union Station | Trains In The Valley
Traveling from Windsor Locks, CT
Windsor Locks station is located at the corner of South Main Street and Stanton Road. [map]
The station is about 14 miles south of Springfield and is right off Interstate 91 at Exit 42.
Tickets | There are no CTrail ticket vending machines at the moment at the Windsor Locks station — but, you can purchase a ticket onboard a CTrail Hartford Line train at no additional cost when boarding from this station.
If you are planning to travel on an Amtrak train from this station you should purchase your ticket in advance either on-line at Amtrak.com, using the Amtrak mobile ticketing app, or from a Hartford Line ticket vending machine at another station.
Parking | Free parking is available in the surface lot adjacent to the station.
Windsor Locks station | Trains In The Valley
Onboard Restroom Situation | Restrooms on CTrail coaches on the Hartford Line will remain closed until they are made accessible to individuals with disabilities in early 2019. All Amtrak trains have on-board restrooms available for passengers to use during their trips. Fully accessible portable restrooms will be installed at the five Hartford Line stations that do not currently have them: Berlin, Meriden, Wallingford, Windsor and Windsor Locks.
Bikes | Collapsible and folding bicycles are permitted on all Hartford Line trains. CTDOT is working to equip its CTrail trains with bicycle racks and will permit non-folding bicycles onboard trains in the future.
Service Animals and Pets | click on the Policies page of the Hartford Line website for details.
WiFi | available on most Amtrak trains on the Hartford Line. It is our understanding that WiFi is not currently available on CTrail trains on the Hartford Line.
Policies | Hartford Line
CTrail Hartford Line Customer Service | 1-877-CTrides (1-877-287-4337)
Amtrak | 1-800-USA-RAIL (1-800-872-7245)
Hartford Line (Official website)
“The Hartford Line Opens June 16: What You Need To Know Before You Climb Aboard”
By Matthew Ormseth | Hartford Courant | June 5, 2018
Page last updated: June 19, 2018
Page last reviewed: June 5, 2018