This page has been written for people in western Massachusetts who are interested in using the new Hartford Line service. For more general information please visit the Hartford Line website.
Travel Advisory (Posted 12/27/2018)
It has been reported that crew on some Amtrak-operated Hartford Line trains (in particular trains 473, 474, 475, and 476) are at times only allowing passengers holding an Amtrak-issued ticket to board the train.
This situation has been occurring when an Amtrak train on the line is operating at or near capacity.
Because of the possible shortage of seats on Amtrak’s trains we are recommending that you travel on CTrail-operated Hartford Line trains — where this is no shortage of seats — if at all possible.
If you wish to travel on on Amtrak-operated Hartford Line train, and be assured a seat, then we recommend that you purchase your ticket directly from Amtrak before your journey.
The Hartford Line is a regional passenger rail service between Springfield, MA and New Haven, CT with intermediate stops in Wallingford, Meriden, Berlin, Hartford, Windsor, and Windsor Locks.
The new service increases the number of weekday trains serving the corridor from 12 to 34 and reduce travel time between Springfield and New Haven to as short as 81 minutes.
Any ticket (Amtrak or CTrail) may be used on any Hartford Line train between Springfield and New Haven including intermediate stations.
Amtrak trains operating on the corridor reach speeds of up to 110 mph on portions of track between Hartford and Meriden.
Connections are available at New Haven Union Station for:
- Amtrak | Northeast Regional
- Amtrak | Acela Express
- Metro North | New Haven Line
- CTDOT | Shoreline Line East
Printed timetables are now available at many locations in the Pioneer Valley. A listing of locations is available on this link.
Hartford Line Timetable | PDF download
Schedules | Hartford Line
Springfield – Hartford | $6.00
Springfield – New Haven | $12.75
Springfield – New York City (Grand Central) off-peak | $30.50
Springfield – New York City (Grand Central) peak | $36.25
Windsor Locks – Hartford | $3.25
Windsor Locks – New Haven | $10.00
Windsor Locks – New York City (Grand Central) off-peak | $27.75
Windsor Locks – New York City (Grand Central) peak | $33.50
– senior citizens (65 and older) and people with disabilities
Springfield – Hartford | $3.00
Springfield – New Haven | $6.25
Springfield – New York City (Grand Central) | $18.00
Windsor Locks – Hartford | $1.50
Windsor Locks – New Haven | $5.00
Windsor Locks – New York City (Grand Central) | $16.75
Up to four children ages 2-12 with a paying adult – $1 per child(*)
Additional children ages 2-12 charged half the adult fare.
Under age 2 – Free
(*) For to travel to New York City, up to four children ages 5-11 with a paying adult – $2 per child.
Weekly, 10-trip, and Monthly tickets are also available.
Tickets & Fares | Hartford Line
Tickets | One Ticket, Any Train (*)
Any ticket may be used on any Hartford Line train between Springfield and New Haven including intermediate stations.(*)
This means that Amtrak tickets will be accepted on CTrail trains and CTrail Hartford Line tickets will be accepted on Amtrak trains — except the Vermonter (Amtrak trains 54, 55, 56, and 57).
Hartford Line tickets can be purchased from the CTrail ticket vending machines located at each each station.
At Springfield Union Station the CTrail ticket machines are currently located at the north end of the concourse near the main waiting room.
Special notes about tickets
An Amtrak-issued ticket is valid for travel on any CTrail train *but* it can only be used for travel on the specific Amtrak train listed on the ticket. A CTrail-issued ticket is valid for travel on *all* CTrail and all Amtrak trains on the Hartford Line.
Also, some tickets purchased from Amtrak for travel between Springfield and New Haven will be more expensive than tickets purchased from a CTrail ticket machine. In particular — all Discount/Senior and Child tickets.
One-way tickets may also be purchased onboard a CTrail Hartford Line train with a payment of a $3 surcharge. The surcharge is waived for seniors and people with disabilities.
For passengers transferring from the Hartford Line to Metro-North in New Haven, there is no need to enter the station to buy a Metro-North ticket — you can purchase your ticket for onward travel on Metro-North from any CTrail ticket machine.
CTrail-issued tickets are valid for 60 days.
Tickets & Fares | Hartford Line
Traveling from Springfield
Springfield Union Station is located at 55 Frank B. Murray St [map]
Tickets | the CTrail Hartford Line ticket vending machines are located at the north end of the station concourse near the main waiting room.
Parking | the Day Commuter rate (valid from 5 AM – Midnight) at the Union Station Garage (1755 Main St, Springfield) is $5.
Springfield Union Station | Trains In The Valley
Traveling from Windsor Locks, CT
Windsor Locks station is located at the corner of South Main Street and Stanton Road. [map]
The station is about 14 miles south of Springfield and is right off Interstate 91 at Exit 42.
Tickets | purchase your ticket from the newly installed CTrail ticket vending machine adjacent to the station platform.
Parking | Free parking is available in the surface lot adjacent to the station.
Windsor Locks station | Trains In The Valley
Bikes | bicycles are now permitted on all CTrail operated Hartford Line trains. Please note that for the moment only collapsible and folding bicycles are permitted on Amtrak trains on the Hartford Line.
Service Animals and Pets | click on the Policies page of the Hartford Line website for details.
WiFi | available on all Amtrak trains on the Hartford Line. WiFi is not currently available on CTrail operated trains on the Hartford Line.
Policies | Hartford Line
CTrail Hartford Line Customer Service | 1-877-CTrides (1-877-287-4337)
Hartford Line printed timetable pickup locations in the Pioneer Valley
Hartford Line (Official website)
“Connecticut bets big with Hartford Line”
By Stuart Chirls | Railway Age | June 19, 2018
Page last updated: December 27, 2018
Page last reviewed: June 5, 2018