Contact a Transit Provider

Have a question, comment, suggestion or complaint about service?

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Passenger Rail

1 Massachusetts Ave., NW
Washington, DC 20001

[contact by phone]

[contact by email]

Emergency contact | Amtrak Police


Massachusetts Department of Transportation (MassDOT)

The Vermonter is financed primarily through funds made available by the Vermont Agency of Transportation, the Massachusetts Department of Transportation and the Connecticut Department of Transportation.

Amtrak service between Springfield and New Haven is financed primarily through funds made available by the Connecticut Department of Transportation and the Massachusetts Department of Transportation.

If you have comments, suggestions or concerns regarding Amtrak’s Vermonter or Springfield-New Haven Shuttle we would encourage you to contact MassDOT to let them know of your concern.

MassDOT Customer Service Center
10 Park Plaza, Suite 4160
Boston, MA 02116

1-857-368-4636 | 9 am – 5 pm, M-F

[contact form]



Connecting bus service

Franklin County Transit Authority
John W. Olver Transit Center
12 Olive Street
Greenfield, MA 01301

Customer Service

[contact form]

[complaint form]


Pioneer Valley Transit Authority
2808 Main Street
Springfield, MA 01107

Customer Service
1-877-779-7882 (toll free)
413-781-7882 (local)

[contact information]



Peter Pan Bus Lines
1776 Main Street
Springfield, MA 01102

Customer Service

[contact information]


Greyhound Lines

Customer service

[contact information]



Page last updated: July 12, 2019
Page last reviewed: November 23, 2017