Contact a Transit Provider

Have a question, comment, suggestion or complaint about service?

Please let someone know!

 


Passenger Rail

Amtrak (*)

1 Massachusetts Ave., NW
Washington, DC 20001

[contact by phone]

[contact by email]

Emergency contact | Amtrak Police
1-800-331-0008

(*) Contact Amtrak for all issues related to Amtrak-operated trains.

 

Hartford Line

Call | 1-877-CTrides (1-877-287-4337)

email | info@ctrides.com

 

Please note

The Valley Flyer is financed primarily through funds made available by the Connecticut Department of Transportation and the Massachusetts Department of Transportation.

The Vermonter is financed primarily through funds made available by the Connecticut Department of Transportation, the Massachusetts Department of Transportation, and the Vermont Agency of Transportation.

Amtrak Hartford Line and Northeast Regional service between Springfield and New Haven is financed primarily through funds made available by the Connecticut Department of Transportation and the Massachusetts Department of Transportation.

If you have comments, suggestions or concerns regarding and of these services we would encourage you to contact MassDOT.

MassDOT Customer Service Center
10 Park Plaza, Suite 4160
Boston, MA 02116

1-857-368-4636 | 9 am – 5 pm, M-F

[contact form]

 

 


Connecting bus service

Franklin County Transit Authority
John W. Olver Transit Center
12 Olive Street
Greenfield, MA 01301

Customer Service
413-774-2262

[contact form]

[complaint form]

 

Pioneer Valley Transit Authority
2808 Main Street
Springfield, MA 01107

Customer Service
1-877-779-7882 (toll free)
413-781-7882 (local)

[contact information]

 

 

Peter Pan Bus Lines
1776 Main Street
Springfield, MA 01102

Customer Service
1-800-343-9999

[contact information]

 

Greyhound Lines

Customer service
214-849-8966

[contact information]

 

 

Page last updated: November 22, 2019
Page last reviewed: November 23, 2017