Have a question, comment, suggestion or complaint about service?
Please let them know!
60 Massachusetts Ave., NE
Washington, DC 20002
Emergency contact | Amtrak Police
Massachusetts Department of Transportation (MassDOT)
The Vermonter is financed primarily through funds made available by the Vermont Agency of Transportation, the Massachusetts Department of Transportation and the Connecticut Department of Transportation.
Amtrak service between Springfield and New Haven is financed primarily through funds made available by the Connecticut Department of Transportation and the Massachusetts Department of Transportation.
If you have comments, suggestions or concerns regarding Amtrak’s Vermonter or Springfield-New Haven Shuttle we would encourage you to contact MassDOT to let them know of your concern.
MassDOT Customer Service Center
10 Park Plaza, Suite 4160
Boston, MA 02116
Connecting bus service
Franklin County Transit Authority
John W. Olver Transit Center
12 Olive Street
Greenfield, MA 01301
Pioneer Valley Transit Authority
2808 Main Street
Springfield, MA 01107
Peter Pan Bus Lines
1776 Main Street
Springfield, MA 01102
Page last updated: February 3, 2017
Page last reviewed: February 3, 2017