Railroad contacts
Amtrak
Customer service | 800-USA-RAIL (1-800-872-7245)
Emergency contact | Amtrak Police 800-331-0008
Berkshire & Eastern Railroad
Emergency contact: 800-955-9208
CSX Transportation
Emergency contact: 800-232-0144
Hartford Line
Customer Service | 877-CTrides (1-877-287-4337)
Emergency contact | 866-HLS-TIPS (1-866-457-8477)
New England Central Railroad
Emergency contact | 866-527-3499
Pioneer Valley Railroad
Emergency contact | 413-568-6426
Other contacts
MassDOT Rail and Transit Division
Phone | 1-857-368-4636
Contact MassDOT using their [Contact Form]
In our region, MassDOT / the MassDOT Rail and Transit Division is
- the state sponsor, along with CTDOT and VTrans, of the Amtrak Vermonter service,
- the state sponsor, along with CTDOT, of the Amtrak Valley Flyer service and the Amtrak-operated service on the Hartford Line,
- the owner of the Connecticut River Main Line, which runs north-south through the region, and
- the owner of the station platforms in Greenfield and Northampton
Federal Railroad Administration (FRA)
To submit safety complaint to the FRA use the form on this link —
Federal Railroad Administration Alleged Violation Reporting Form
Trains In The Valley Contacts
To connect with us please use this [Contact Form]
Alternatively you reach us by phone on 413-341-0123.
We are also active on Facebook
facebook.com/trainsinthevalley
Page last updated: September 1, 2023
Page last reviewed: July 18, 2022