This page provides contact information for railroads, transit agencies, and public authorities serving the Pioneer Valley and surrounding regions. It is intended as a public reference for reporting safety concerns, service issues, or general questions related to rail and transit operations.
Contents
Railroad Emergency & Safety Contacts
Not sure who to contact?
If you’re unsure which railroad or agency is responsible, Trains In The Valley can help direct your concern.
Trains In The Valley
Website: trainsinthevalley.org
Facebook: facebook.com/trainsinthevalley
Contact Form
Use this form to report concerns, share observations, ask questions, or learn more about passenger rail advocacy in the Pioneer Valley.
Phone: 413-341-0123
Railroad Emergency & Safety Contacts
Amtrak
Emergency contact: Amtrak Police 800-331-0008
Berkshire & Eastern Railroad
Emergency contact: 800-955-9208
CSX
Emergency contact: 800-232-0144
CTrail Hartford Line
Emergency contact: 866-HLS-TIPS (1-866-457-8477)
New England Central Railroad
Emergency contact: 866-527-3499
Pioneer Valley Railroad
Emergency contact: 888-783-4316
The emergency phone numbers listed above should be used only to report active railroad safety issues, such as cross gates that are not working, damaged tracks or signals, or vehicles, people, or debris on the tracks. These numbers connect directly to railroad personnel who can address operational or safety concerns.
Passenger rail contacts
Amtrak
Website: amtrak.com
Contact information
Phone: 800-USA-RAIL (800-872-7245)
CTrail Hartford Line
Website: hartfordline.com
Customer service
Contact Form
Phone: 877-CTrides (1-877-287-4337)
Freight rail contacts
Berkshire & Eastern Railroad
Website: panamsouthern.com
Contact information
CSX Transportation
Website: csx.com
Contact information
New England Central Railroad
Website: gwrr.com/necr
Contact information
Pioneer Valley Railroad
Website: pinsly.com/railroads/pioneer-valley-railroad
Contact information
Regional bus contacts
Franklin County Transit Authority
Website: frta.org
Contact Form
Complaint Form
Phone: 413-774-2262
Pioneer Valley Transit Authority
Website: pvta.com
Contact information
Contact Form
Phone: 413-781-7882
Intercity Bus Operators
Peter Pan Bus Lines
Website: peterpan.com
Contact information
Contact form
Phone: 413-523-7100
Greyhound Lines
Website: greyhound.com
Contact information
Contact form
Phone: 800-231-2222
Federal and state agencies
Federal Railroad Administration (FRA)
U.S. Department of Transportation
Website: railroads.dot.gov
Federal Railroad Administration Alleged Violation Reporting Form
MassDOT Rail and Transit Division
This division is responsible for overseeing the Commonwealth’s 15 Regional Transit Authorities, maintaining state-owned rail tracks, and managing freight and passenger rail programs to improve mobility across Massachusetts.
The division serves as the state sponsor for all state-supported Amtrak routes in western Massachusetts. except Lake Shore Limited service, which is a federally sponsored long-distance service.
Website: mass.gov/orgs/rail-and-transit-division
Contact form
Phone: 857-368-8966
Rail Transit Safety Division
Department of Public Utilities (DPU)
The DPU’s Rail Transit Safety Division is responsible for overseeing the safety of equipment and operations of the Massachusetts Bay Transit Authority (MBTA).
The Division is also the state agency with exclusive regulatory authority over all public rail crossings in Massachusetts.
Website: mass.gov/dpu-oversight-of-grade-crossings
File a DPU Rail Safety Concern about an Massachusetts railroad grade crossing
See also
Disclaimer
Contact information is provided as a public reference and may change. For the most current information, consult the organization’s official website.
Page last updated: January 2, 2026
Page last reviewed: January 2, 2026