Railroad contacts

Customer service | 800-USA-RAIL (1-800-872-7245)
Emergency contact | Amtrak Police 800-331-0008

Berkshire & Eastern Railroad
Emergency contact: 800-955-9208

CSX Transportation
Emergency contact: 800-232-0144

Hartford Line
Customer Service | 877-CTrides (1-877-287-4337)
Emergency contact | 866-HLS-TIPS (1-866-457-8477)

New England Central Railroad
Emergency contact | 866-527-3499

Pioneer Valley Railroad
Emergency contact | 413-568-6426

Other contacts

MassDOT Rail and Transit Division
Phone | 1-857-368-4636
Contact MassDOT using their [Contact Form]

In our region, MassDOT / the MassDOT Rail and Transit Division is

  • the state sponsor, along with CTDOT and VTrans, of the Amtrak Vermonter service,
  • the state sponsor, along with CTDOT, of the Amtrak Valley Flyer service and the Amtrak-operated service on the Hartford Line,
  • the owner of the Connecticut River Main Line, which runs north-south through the region, and
  • the owner of the station platforms in Greenfield and Northampton

Federal Railroad Administration (FRA)

To submit safety complaint to the FRA use the form on this link —
Federal Railroad Administration Alleged Violation Reporting Form

Trains In The Valley Contacts

To connect with us please use this [Contact Form]

Alternatively you reach us by phone on 413-341-0123.

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Page last updated: September 1, 2023
Page last reviewed: July 18, 2022