On this page you will find a collection of data related to Amtrak’s service in the Pioneer Valley region of western Massachusetts.


Ridership data

Vermonter ridership

Ridership by station

Vermonter data

Southbound delays

Amtrak Fact Sheet | Vermonter Service

Vermonter rider profile

Vermonter ridership

Data source

Reports & Documents | Amtrak
(in the Monthly Performance Reports section)

Ridership by station | FY2016–2021

Data source

The Great American Stations | Amtrak

Southbound Vermonter delays

Southbound Vermonter Delays @ NHT
Data source: Amtrak Status Maps Archive Database

The chart above shows two sets of data. The red section charts the average departure delay (in minutes) from Northampton MA for the southbound Vermonter over a 12 month period.

The green section charts the number of times (in days) that the train has departed on time (at 2.01 pm) from each month.

The data shown here clearly indicates that the Vermonter timekeeping in 2022 has not been good.

The southbound Vermonter has departed late from Northampton basically every day — with an median delay over the past year that ranges from 11 – 48 minutes.

Some people have said that this isn’t really a problem, since the train usually “makes up time” enroute and arrives in New York City on time most days. While this is often true, this is not a good reason for wasting people’s time every day by operating a train with a schedule that is unrealistic.

People waiting for the train in Northampton must wait on an open platform with limited seating and minimal protection from the weather.

Our analysis of this problem indicates that over 90% of the delays were caused by slow orders on the New England Central Railroad (NECR) owned tracks in Vermont, and/or long station dwell times on certain at some stops in Vermont. (in particular Essex Junction and Brattleboro.)

The data for Essex Junction VT (the first stop) shows that in December 2022 the southbound train departed on time only once and the median departure delay was four (4) minutes.

The data for Brattleboro VT (the last stop in Vermont) shows that in December 2022 the southbound train never departed on time and the median departure delay was ten (10) minutes.

In September 2022 the New England Central Railroad started a track improvement project along its tracks in southern Vermont. The track work wrapped up right before Thanksgiving. Slow orders in the work zones along the line have been lifted and on time performance has improved significantly.

We would be remiss if we did not point out that the southbound Valley Flyer departs on time most days with minimal delays, as shown in the chart below. People who do not want to wait for the often late Vermonter should consider taking the Valley Flyer instead.

Southbound Valley Flyer Delays @ NHT
Data source: Amtrak Status Maps Archive Database


Northbound Vermonter
For those wondering, the northbound Vermonter is on time most of the time. Over the past year it usually arrives a few minutes before its scheduled departure at 3.57 pm from Northampton. Delays happen from time to time but nothing like what we’re seeing with the southbound train.

Data Source

Amtrak Status Maps Archive Database

Amtrak fact sheet | Vermonter1
Amtrak Fiscal Years 2013 – 2019

1 Amtrak’s fiscal year runs from October 1st through September 30th

Ridership totals include passengers who started and/or ended their trip at a station north of Springfield.

Further reading

RPA Fact sheet – Greenfield | FY2013-2019 (PDF)

RPA Fact sheet – Holyoke | FY2013-2019 (PDF)

RPA Fact sheet – Northampton | FY2013-2019 (PDF)

RPA Fact sheet – Springfield | FY2013-2019 (PDF)

Vermonter Rider Profile | FY2018

Amtrak Customer Overview presentation (PDF) | Page 11
AASHTO Meeting | February 2019

The presentation linked above was made by Amtrak at a meeting of the American Association of State Highway and Transportation Officials (AASHTO) Rail Council in February of 2019.

Note that the Vermonter data only represents riders who traveled to/from points north of Springfield., Ma.

Page last updated: January 20, 2023
Page last reviewed: February 21, 2021